Shipping Policy
At Isabella Shutter, we strive to provide a smooth and efficient shipping experience. Please review the following details regarding our shipping process:
1. Shipping Method
We offer Cash on Delivery as the only payment method for all orders. Payments will be collected when the product is delivered to your address.
2. Order Processing Time
Once your order is placed, it will be processed and shipped within 1-3 days. You will receive an email notification once your order is dispatched.
3. Delivery Time
The delivery time depends on your location. Orders typically take 1-7 days to arrive, depending on your address. Delivery times may vary due to factors such as location, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
We offer free shipping on all orders, so there are no additional shipping charges for you at checkout.
5. Delivery Confirmation
Upon delivery, the shipping provider will collect the payment for your order. If you are unavailable to receive the delivery, the shipping provider will contact you to arrange a new delivery date.
6. Delivery Issues
If you encounter any issues with the delivery (e.g., damaged goods, missing items), please contact us within 1-3 days of receiving your order by emailing backoffice@isabellashutter.com. We will assist you in resolving the issue promptly.
7. Incorrect Shipping Information
It is the responsibility of the customer to ensure that all shipping information is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses provided at checkout.
8. Contact Us
If you have any questions or concerns about shipping, feel free to contact us at backoffice@isabellashutter.com.